Effective Date: August 28, 2026
At Playbook Digital Inc. (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website at PlaybookDigital.ca (the “Site”) or interact with our services.
By using the Site, you agree to the terms of this Privacy Policy.
We may collect personal and non-personal information in a variety of ways, including:
a) Information You Provide Voluntarily
Contact Forms: When you fill out a form to request a consultation, download a resource, or contact us, we collect information such as your name, email address, phone number, company name, and any other details you choose to share.
Email Correspondence: If you communicate with us via email, we may retain your message and our response.
Free Tools: When you use one of our free online tools, such as our Revenue Leaks Quiz or Marketing ROI Calculator, we collect the answers you give about your business, such as marketing spend, enquiry volume, and revenue, so that we can send you your results.
b) Automatically Collected Information
Usage Data: We collect information about how you interact with the Site, including your IP address, browser type, device type, referring URLs, pages visited, and the date/time of your visit.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve user experience, analyze traffic, and deliver targeted advertisements.
We use the information we collect to:
Provide and improve our services
Respond to inquiries and customer service requests
Send relevant marketing communications (only with your consent)
Analyze website performance and user behaviour
Ensure legal compliance and protect against fraud or abuse
We use cookies, pixels, and similar tracking tools to enhance your experience and support our advertising efforts. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Site may not function properly without cookies.
We may use third-party tools and services to help operate our website and deliver services, such as:
Google Analytics (United States): For analyzing website traffic and usage
Google Ads and Meta Ads (United States): For marketing and remarketing purposes
HubSpot (United States): Our customer records and client communications
Kit (United States): Sending our marketing emails
Make.com (United States): Passing form submissions between our systems
Google Workspace (United States): Our business email
Vercel and Neon (United States): Hosting our website and online tools
These third-party providers may collect and use data in accordance with their own privacy policies.
We do not sell your personal information. We may share your data only in the following circumstances:
With trusted service providers who help us operate our business (bound by confidentiality agreements)
If required by law, regulation, or legal process
To protect our rights or the safety of others
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Where you have used one of our free online tools, such as a quiz or calculator, your answers and results are stored on a private link for about a month and are then deleted automatically. Your contact details remain in our customer records so we can stay in touch, until you ask us to remove them.
You have the right to:
Access or request a copy of the personal data we hold about you
Request correction or deletion of your information
Withdraw consent to marketing communications at any time
Disable cookies through your browser settings
To exercise any of these rights, contact us at hello@playbookdigital.ca.
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission or data storage method is 100% secure, and we cannot guarantee absolute security.
Our services are not directed to children under 13. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.
Playbook Digital Inc. is based in Oakville, Ontario. We use service providers located outside Canada, mainly in the United States, to run our website, our marketing, and our customer records. This means your personal information is transferred to, stored, and processed outside Canada, where it may be accessible to the courts and law enforcement authorities of that country under its laws. We give each provider only the information it needs to do its job.
We may update this Privacy Policy from time to time. When we do, the “Effective Date” at the top of the page will be revised. We encourage you to review this page periodically for the latest information.
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:
Playbook Digital Inc.
Oakville, Ontario, Canada
hello@playbookdigital.ca
https://www.playbookdigital.ca
